Give Chrome River EXPENSE a try, then toss the paper reports goodbye.
August 25, 2020

Give Chrome River EXPENSE a try, then toss the paper reports goodbye.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chrome River EXPENSE

Chrome River EXPENSE is being used as a travel expense management system across the entire campus. Chrome River addresses pre-authorizations, our travel reimbursements, travel card allocations, card reconciliations, records and reconciles cash advances and reporting needs. Additionally, the system has solved our report tracking challenges, enforces our compliance rules and assures uniform approval routing.
  • Chrome River enforces compliance rules without fail.
  • The system allows the end user to track their reports and advises approvers of action needed.
  • The system makes attaching documents to reports easy for the end user especially with CR snap. No more tacky pieces of paper to keep up with.
  • The ability to prevent closed funds from exporting to the ERP system.
  • The system will map and calculate appropriate mileage.
  • The system only allows 2 credit card company downloads. Would like more.
  • Would like to be able to generate and manage the cash advance process more efficiently when the piggy bank method is not being used.
  • Would like to be able to view (in standard reports) the CR reference numbers for journal entries and vouchers exported to the ERP system.
  • Had we not implemented Chrome River EXPENSE system, the pandemic crisis would have been disastrous for us. Can't imagine living through the nightmare of a manual system. I have no idea of how we would have overcome that!
  • As staff members begin to go back to work, my unit is still fully functioning remotely because Chrome River allows us to efficiently process transactions remotely.
  • So far the only significant downside is timely reconciliation of credit card transactions. Having to wait for the end users to submit expense reports reconciling credit card transactions before posting in the ERP system reduces the accounting office control over reallocating card expenditures.
For persons unfamiliar with system implementations, detailed discussions with the CR project manager is essential. Once the objectives have been identified and set up, the client must thoroughly test the configuration from several aspects. Once the logic behind setting up a policy/rule is understood, customization for routing and other changes become easy. Testing is critical.
Once our IT team worked through the API issues, the results were tremendous. The process for us would have been less painful if we had the benefit of a dedicated IT team in our organization. My advice to any organization starting an implementation would be to get the API working within the first month after the CR user interface is complete and ready.
CR EXPENSE's overall user experience should be a pleasant one. We brought in a small test group, sat them down at the computer with a travel scenario and let them intuitively navigate through the system and submit reports. We observed, took notes and gathered feedback from the test group. We were pleasantly surprised at how well they were able to complete the assignments and the positive feedback. The overall user experience rating is 8. The pilot group consisted of quick learners and a few slower ones. We tried to exhibit excitement and confidence in the product which I am certain helped the test group's acceptance of the product. They all appeared to be happy with the system and the food we fed them.
We have received great support. A few of our issues have really been a challenge. The CR support team has been relentless in working out solutions. The support team has worked through our issues via email, phone calls and zoom meetings when necessary.
The rating would be a 10 if the colleague is currently using a manual system and never experienced an automated expense management system before.
Some institutions have homegrown systems and/or use competitors products. The rating is 8 for those colleagues. I would highly recommend Chrome River EXPENSE system for several reasons. The elimination of handling and storing paper documents, the ability to design appropriate approval routings, unlimited routings, end user ability to track reports and built in compliance rules.