Great value and lots of flexibility | TrustRadius

Use Cases and Deployment Scope

Used to manage customer data and action based of off customer events (and lack thereof).

Pros and Cons

Data segmentation.
Customer success team.
Product integrations.

Reporting.
Administrator tools.

Return on Investment

Too early to tell.

Alternatives Considered

Gainsight and ClientSuccess

Better value and easier implementation.

Other Software Used

Pendo.io, Salesforce Community Cloud, Zendesk

Number of Customer Success Managers

11 to 25 people

Likelihood to Recommend

Easy to set up and use. The customer success team is very knowledgeable and able to bring ideas to fruition.