End User Review
August 30, 2021
End User Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
As an organization, we deal with maintaining customer accounts and reducing churn account base. This is accomplished by maintaining communication with our customers and taking a proactive approach with customers so that we can address the areas of opportunities that may stem from support issues; areas of growth or other areas to grow and maintain the relationship. ChurnZero is being used so that we can properly identify any accounts that need attention and organize our communication so that we maintain the relationship with our customers in an effective way.
- Allows you to take a quick view of all your accounts and rank them based on account health.
- Allows you to set r eminders of contacting customers and maintaining notes.
- Allows you to set alerts so that for example when a new account is created you are alerted.
- Allows us to go through and work on company campaigns in an effective manner.
- A mobile application that you could access while on the go would be fantastic.
- A better integration with Salesforce as we work with it daily.
- Ability to allow access to someone else while in the application if you are out of office.
- Growth in our company has maintained at a positive rate.
- Churn has reduced consistently since using ChurnZero.
- Account health has improved over all accounts.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes