Overall Satisfaction with ChurnZero
Account Management/Customer Success. Helping our clients have the best experience on our platform and get the most out of it: monitoring clients' general usage, feature utilization, communication, and customer support. ChurnZero lets us take a deep dive into the accounts and see client behavior within the product. Both AM and CSM teams can see how each team is doing their job and supporting each other, and most importantly, the clients themselves.
- Onboarding.
- Usage.
- Client Communication.
- Email communication.
- General account notes.
- API integration.
- Client management.
- Account Oversight.
- Client communication.
I have used Gainsight in the past workplace. In full transparency, the platform is excellent too, but the previous workplace did not correctly implement it. None of these platforms are plug-and-play and go about your business. You have to collaborate with different internal teams to make it work in the long run.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes