Item: ChurnZero
Rating: 10
Author: Joseph Clark

Use Cases and Deployment Scope

ChurnZero helps us keep a finger on the pulse of our clients and how they interact with our systems. While our team hunkers down in the trenches, ChurnZero provides a cumulative view that allows us to make sure we keep a high level of user engagement. With hundreds of clients, this gives us a better idea of who needs to be kept up with while still allowing us to focus on the various tasks we deal with on a daily basis. The system is practically a member of the team in its own right.

Pros and Cons

Allows for flexible creation of user milestones and metrics that we want to keep track of as a company.
Provides a complete picture of customer activity.
Enables our team to work on our individual tasks while utilizing our data to provide efficient and insightful reporting metrics.

Platform definitely requires continuous training/consultation.
Product would be difficult to set up without help from the ChurnZero team.
Requires a large amount of time commitment from your internal team to maintain.

Return on Investment

We are able to keep track of engagement more easily.
Higher engagement means happier clients and continued revenue.
Integration between our various platforms means saved time and money.

Alternatives Considered

Salesforce CMS

I compare ChurnZero to Salesforce because of the flexibility of the platform and the powerful reporting tools. The ability to set specific events and milestones for your clients is instrumental to having a better idea of how successfully your clients are adopting your services. I would say that ChurnZero is easier to use and to learn overall than Salesforce and that the team behind the product is a huge boon for learning and setting up the platform.

Key Insights

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Other Software Used

HubSpot CRM, 15Five, Tettra

Usability

I think the platform is pretty easy to get into and start using. I rate it a 9/10 because it does require some setup that you will either need someone who is tech-savvy or has time to work with the ChurnZero team in order to learn and get the most from the platform.

Support Rating

The representatives from the ChurnZero team are excellent. They are standing by for any problems that may come up as well as very active about working with your team to make sure that you have everything that you need. Regularly scheduled meetings without account representatives are an invaluable part of their process and we learn more about the platform each time we talk with them.

Likelihood to Recommend

This is a truly impressive platform and tool for any business. Sure, it requires some effort and time to set up. However, ChurnZero has a team of dedicated and knowledgeable associates that will help you every step of the way. You really need to treat them like an extension of your own team, but the effort to get everything set up and functional is well worth it. Highly recommended.

ChurnZero to Hero- A Platform that gives back more than you put in

Overall Satisfaction with ChurnZero