ChurnZero in Customer Success
December 10, 2022
ChurnZero in Customer Success
Score 8 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
As a Customer Success Manager, I use ChurnZero to keep tabs on my book of clients. The customer health organization by color and score allows me to properly prioritize accounts and create actionable insights. This helps me keep my clients engaged to increase the likelihood of contract renewal and upsells.
- Automated organization of accounts
- Filtering capabilities
- DHC platform usage tracking
- Unpredictable glitches in account profiles. For example, one of my account profiles populated 0 users, despite no one manually changing this metric from 10.
- Increase in turnaround time for updates in Salesforce. Normally takes about a full 24 hours, which can make it hard to see if my business partner has already logged something.
- More user friendly interface for filtering segments. It took me a few months to adjust to the functionality.
- ChurnZero has helped me more accurately predict which accounts will renew and which will terminate contracts, helping me plan to make up the revenue elsewhere.
- It has reduced the amount of time spent on customizing mail merges, because it comes with a filter for account name, user name, etc. This allows me to focus my energy elsewhere.
- It has reduced the time I spend pulling together usage and other factors such as email communication to determine a client's health.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes