Powerful CSM tool.
October 29, 2023
Powerful CSM tool.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with ChurnZero
In order to centralize our processes, we've deployed Churn Zero for our full Client Success team to help us automate client success onboarding, identify and measure churn risk, and run plays for risk mitigation. Before CZ, we had a hard time reporting on what actionable items we could take as a client success team to be proactive on her accounts. Additionally, there was very little consistency and communication that was being sent out, so it was hard to measure what actions were moving the needle.
- Churn Scores- Being able to build in whatever factors and weight them has been great.
- Insightful reporting- surfacing reporting into end sites for the team to action on has been very helpful.
- Native integrations- turn zero integrated with so much of our software it was fast to set up.
- Churn zero is not the most intuitive UI. It has taken quite a bit to train the team to consistently use it.
- There is a lot of setup and training to make happen before the team starts to see value.
- With our low usage play, we saw about 30% of our inactive users log back into our system afterward.
More robust capabilities in integrations, churn scoring, and reporting dashboards.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes