Overall Satisfaction with ChurnZero
ChurnZero is at the forefront of our Customer Success strategy. ChurnZero brings together relevant data from several other tools (e.g CRM, Salesforce, Intercom, our own app) and helps CSMs quickly realize what actions need to be taken on both an account and contact level. For example, if a previously highly engaged POC hasn't logged in to our app in a while (e.g. 10 business days), then it might be a good idea to reach out and find out why. For example, have they moved to a different position, are they still with the company, etc.? ChurnZero is the first thing I check every morning as it gives a holistic view of how healthy our accounts/contacts are, and it allows the creation of Tasks so as not to forget to do something (e.g. follow up with a customer about an issue they mentioned via a support ticket in Intercom).
- Captures events in our app.
- Reminds CSMs of Tasks that may need to be taken for an account or contact.
- Allows the sending of personalized emails and in-app messages at scale.
- Enables the viewing of accounts/contacts in a highly-configurable manner via Segments.
- It does take a lot of configuration, but that is only because of how powerful it is, and it is totally worth the time spent to do it and maintain it.
- Enables much more accurate predictions of Churn and NRR.
- Enables the ability to be proactive about accounts/contacts when concerning events are identified (product usage has dropped by X percent).
- Allows anyone to easily see data about accounts/contacts via Logged Activities and Notes.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes
ChurnZero Feature Ratings
Using ChurnZero
7 - Customer Success, Sales
ChurnZero Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |