Concur Travel and Expense has saved us time and money
Updated November 17, 2020

Concur Travel and Expense has saved us time and money

Ian Larkin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with Concur Travel and Expense

We use Concur Travel & Expense across our company for expense reimbursement. Concur let us get away from spreadsheets being emailed, payments having to wait until payroll, and transactions having to be manually recorded. Our employees can submit expense reports from their phones or computers, their managers can approve from computers or phones, payments are direct deposited a few days after approval and the expenses are automatically recorded in our accounting software.
  • Payment processing.
  • Tracking spend.
  • Approvals.
  • Enforcing travel policy.
  • Reporting could be easier, although Concur's resources help a lot
  • Processing payments could be faster
  • Occasional connector issues
  • Time saving and enabling employees to add value in other areas.
  • Our employees are happy to be able to get reimbursed more quickly.
Concur has more robust reporting, better support, and is easier to use.
We integrated Concur with Quickbooks initially and then integrated it with NetSuite once we migrated accounting software. It works much better with NetSuite for us, however for a small business using Quickbooks it would most likely be sufficient.
Concur has saved admin for travel and expense report approvals hours upon hours every month. Travel can be booked directly in Concur instead of searching websites for prices and our expense report processors no longer need to comb through pdf's of receipts and match them up to a spread sheet that needs to be manually entered.
Concur is well suited for anyone that needs to implement a workflow around expense reports and their payments. Having a system of record with an audit trail is incredibly useful. The business intelligence tool for reporting is very customizable and provides much appreciated insight.

SAP Concur Attributes

Do you think SAP Concur delivers good value for the price?

Yes

Are you happy with SAP Concur's feature set?

Yes

Did SAP Concur live up to sales and marketing promises?

Yes

Did implementation of SAP Concur go as expected?

Yes

Would you buy SAP Concur again?

Yes

Concur Travel & Expense is extremely user friendly saving us time when booking and providing easy access to the best rates.
  • Expense review & approval
  • Adherence to travel policy
  • Reporting
  • Dashboards not as customizable as one may hopefor
We've saved hours of time by not having to manually enter expense reports. The connector to NetSuite is a huge timesaver.
Very easy to scale across an organization.
Integration was very easy to complete and maintain. If an error occurs a support case is auto-created and we are notified.

Product Benefits

  • Singular place to view all travel options
  • Storing frequent flyer/membership rewards accounts
  • American Express corporate card
  • SAP Concur expense
We are now able to easily book travel in Concur, have to go on a corporate American Express card, feed into a Concur expense report, and sync automatically to NetSuite. It doesn't get much easier than that!
Organizing travel itineraries, booking travel, submitting expense reports, all of these have saved our finance department countless hours as well as our employees. Overall this provides our employees with a better user experience.
The ease of use is a big factor as is the reporting.
The most important lesson is that Concur makes travel and expenses extremely easy. The time saved compared to the cost is a no-brainer.