Unattended access support
June 05, 2017

Unattended access support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control

ConnectWise control is used to remote computers for IT support and to work remotely. It is used onsite and off, and supports Mac and Windows computers. It is primarily used by myself.
  • Unattended access
  • Cross platform compatibility
  • Launch sessions from webpage
  • Screenshare speed
  • File transfer speed
  • Increased efficiency of remote support
  • Easier to work remotely
Both alternatives were too limited by number of remote clients or number of simultaneous sessions. The screen connect unattended access plan allows us the freedom to support many different computers, and not pay huge monthly fees for computers that require only occasional support.
It is useful for unattended access and when a mixed environment of machines needs remote access. The unattended access plan makes it difficult to do spontaneous support.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
3
Instant message
6
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
6
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated