Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ConnectWise (CW) is used for remote control of technology for our customer base. Being in the DMV (District, Maryland, VA) area it's not always easy to dispatch and engineer for a site visit. CW gave us the flexibility of assisting the customer in a quicker manner and better allocating our resources to other tasks.
- Ease of use.
- Low impact to the end user environment.
- The O & M of the product itself is nominal.
- More flexible port/protocol options (firewalls are squirrely).
- Better multiple session management is always a good thing.
- Better execution on tablet devices.
- Speed of access.
- Only limited by communications.
- Better resource utilization.