D&B Finance Analytics is worth trying
April 06, 2023

D&B Finance Analytics is worth trying

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with D&B Finance Analytics

We use this product to conduct credit reviews and investigations that help us establish, increase or reject credit limit requests. We also verify names, dba's, addresses, family tree/corporate structure, years in business and any use any pertinent information that is relevant to the credit review process. We've integrated D&B with Salesforce and allow our Sales Team to kickstart the onboarding process. We are currently looking at adding modules for additional functionality (Account Manager).

Pros

  • Provides good and relevant credit information
  • Hit rate is very high due to D&B's massive database
  • Integration with Salesforce makes the process more efficient

Cons

  • Investigations are not thorough enough, specifically the answers are vague and leaves me with additional questions. It might just be the format.
  • The optics itself is not great. It could be made to look and feel better for the user. It's very mechanical.
  • It would be good to get better explanations on viability ratings. Sometimes I have low risk ratings with a 1% probability of failure within the next month and then sometimes I see high risk ratings with the same probability. It would be good to define what "High Risk" is because 1% is probably not high in most people's eyes.
  • Reduced bad debt by providing solid credit limits to support our decisions
  • Additional functionalities requires upgrades which adds extra costs (Account Manager, Fraud Risk Insight). It would be good to offer these as part of the standard product.
  • Integration with Salesforce has made our process more efficient.
  • Experian Account & Portfolio Management
Experian has a very good product, arguably better than D&B when it comes to smaller companies. But overall, D&B has more available information available. Credit Risk Monitor has a superior product when it comes to public companies as they provide most current financials and calculates financial/liquidity ratios. Again, D&B overall has more information taking into account both public and private companies.
I've had an ongoing issue for over a year related to incorrect information populating Salesforce through the integration. That remains unsolved. I am also disappointed in D&B's responses to investigation. I would suggest that D&B create an "ANSWER" section where they can provide the outcome of the investigation. Oftentimes, I don't see or understand what the conclusion was.

Do you think D&B Finance Analytics delivers good value for the price?

Yes

Are you happy with D&B Finance Analytics's feature set?

Yes

Did D&B Finance Analytics live up to sales and marketing promises?

Yes

Did implementation of D&B Finance Analytics go as expected?

Yes

Would you buy D&B Finance Analytics again?

Yes

D&B works well in a fast paced environment where dynamic decisioning is necessary. Again, the ease of use with integration makes the department run more efficiently. It doesn't work very well for many small businesses where there's not a lot of information available causing very conservative scoring. It would be great if D&B could improve the quantity and quality of info on small businesses.

Comments

  • Kevin Johnson | TrustRadius Reviewer
    Kevin Johnson
    (Vendor Representative) commented 3 years ago
    Thank you so much for your kind words! We’re glad you’re pleased with D&B Finance Analytics and that it’s been beneficial to your company. We are thrilled that you are enjoying your experience, but we also understand some challenges you face. Dun & Bradstreet strives to provide the best experience possible so that you can be successful. I wanted to let you know we are constantly improving our product, so we value your feedback. Thank you for taking the time to write this review; we appreciate it greatly. Cheers!

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