Review of Deputy Rostering Software
October 19, 2021
Review of Deputy Rostering Software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Deputy
We use it for the customer service team, and I believe also for the production team. Both teams work with casuals and rostered (changing) shifts. It provides for easy rostering, timesheet recording and processing.
- Timesheets - recording, approving, exporting.
- Adding open shifts.
- Reporting - I need a staff list, can't do.
- Using templates.
- Copying shifts.
- Time saved on rostering.
- Time saved on timesheet management.
Deputy is specifically created for its purpose, in comparison to Google Calendar! So much easier, flexible and provides for more service!
Do you think Deputy delivers good value for the price?
Not sure
Are you happy with Deputy's feature set?
Yes
Did Deputy live up to sales and marketing promises?
Yes
Did implementation of Deputy go as expected?
No
Would you buy Deputy again?
Yes
Using Deputy
30 - Customer service/sales
- Rostering.
- Timesheets.
Evaluating Deputy and Competitors
Yes - Google Calendar, it was not suited for the function we gave it.
- Product Usability
Test it better.
Deputy Implementation
- Implemented in-house
Change management was minimal
- Team had to get used [to] signing in or out.
Deputy Training
- no training
Yes, quite easy and you just have to play with it.
Configuring Deputy
No - we have not done any customization to the interface
No - we have not done any custom code
Deputy Support
| Pros | Cons |
|---|---|
None | Poor followup Not kept informed Need to explain problems multiple times |
No, the support to a product should be included in the price.
Using Deputy
| Pros | Cons |
|---|---|
Easy to use Quick to learn Convenient Familiar | Not well integrated |
- Timesheets.
- Templates.
- Reports.
Yes - The team likes it!