Item: Deputy
Rating: 10
Author: Verified User

Overall Satisfaction with Deputy

Use Cases and Deployment Scope

Managing shifts for all bar, catering, and cleaning staff. We don't use [it] for other regular hours roles. [It] allows [for] quick and easy adjustments to shift to cover additional functions [such as] parties and events. Reduces management time as we link the Eposnow sales data for staff-level optimisation and the timesheet data transfers to Xero avoiding the need to re-key.

Pros and Cons

Pros

Schedule creation
Integration with third party apps (eposnow and Xero)
To do lists which we use for start and end of shift
Communication with the team in app.
Kiosk works well for those who don't want to use their phone

Cons

Assigning job roles to new staff and adding roles in the scheduler could be better.
More integration with Xero - hourly rate links
Staff number could pull over from Xero - currently manual process
Couldn't get a combination of regular hours + additional hours to transfer correctly to Xero so this is currently handled manually (only additional hours are transmitted to Xero).

Return on Investment

Time saving (spend 20% of the time to provide far better more accurate outcomes)
Rarely have timesheet disputes with an employee - this frequently happened with paper based solution
Speed of staff cover for sickness/holidays etc
Ability to track staff cost vs revenue enable review and adjustment to shift patterns.

Alternatives Considered

Selected Deputy for the 3rd party app [and] integrations was key. Lots of competitor apps [were] reviewed but found Deputy incredibly quick and easy to set up and trial. This and the integration to our existing epos and accounting software made the decision-making process quick and easy.

Key Insights

Do you think Deputy delivers good value for the price?

Yes

Are you happy with Deputy's feature set?

Yes

Did Deputy live up to sales and marketing promises?

Yes

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

Yes

Usability

A few minor tweaks already mentioned would further enhance the proposition.

Implementation Rating

Super fast and easy. [Tried at] only one location but I have no doubt that setting it up for 100+ locations would be quick and easy.

Other Software Used

Xero, Slack, Citrix Podio, Ascend, by Wix

Likelihood to Recommend

Any business where staff is required to clock on and off. [It's] very useful to check the location of the staff member. [With the] ability to manage multiple venues [it's] useful with easy transfer of staff between venues (we don't use this but appreciate the value). Could see this working for field-based staff [with] individual sales calls. Jobs could be scheduled, monitored and reviewed. Any office/home desk-based role with regular hours is less suited as emphasis moves to role outcomes rather than the need for specific attendance for customer-facing roles.

Comments

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