1. Home
  2. Workforce Management Software
  3. Deputy Reviews
  4. User Review of Deputy
Poor customer service and difficult payroll integration
November 24, 2021

Poor customer service and difficult payroll integration

Sonali Morris | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Deputy

We use Deputy for employee time sheets and communication.
  • Shift schedule
  • Notifications
  • Integration with ADP
  • Leave Request
  • No employee phone list available
  • Customer service and support
  • Negative - time wasted on payroll.

Do you think Deputy delivers good value for the price?

No

Are you happy with Deputy's feature set?

No

Did Deputy live up to sales and marketing promises?

No

Did implementation of Deputy go as expected?

Yes

Would you buy Deputy again?

No

For shift scheduling, it's fine. For payroll, it's terrible.
n/a
[In my experience] customer service is terrible. They're responsive, but generally useless now. It was better when I first started using deputy, but has declined.