Simple and easy to use!
July 02, 2022
Simple and easy to use!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Desk.com
We use it for all of our support and retention cases. It's an easy way to see all service records, tickets, cancelation requests, etc. for all of the different products and services we sell. It makes it really nice to have our sales, support, implementation, marketing, and retention teams all able to see what's going on within Salesforce.
- It's easy to use.
- It's easy to train new teammates on.
- It's great to be able to view activity among many different products/services for all of our teams together.
- The interface could be a bit more modern.
- I don't think it would be the best product to use for bigger enterprise businesses.
- It is often times slow and glitchy (Salesforce in general is also just slow and glitchy sometimes).
- It's not great if you're trying to work on many cases at once.
- Scaling our team.
- Hiring remote.
- It helped us to go from a mostly in office company to mostly remote company.
- Zendesk Support Suite, Freshdesk Contact Center (Formerly Freshcaller), Jira Service Management (Jira Service Desk) and Zoho Desk
This one seemed to have the best Salesforce integration and seemed to be the best for having all of our different teams (sales, retention, support, marketing, SRM, etc.) in one place. Also, we were able to get a very good price. The other platforms seemed like they would be too hard to implement. Since all of our customer info was already in Salesforce it made the most sense.
Do you think Desk.com (discontinued) delivers good value for the price?
Yes
Are you happy with Desk.com (discontinued)'s feature set?
Yes
Did Desk.com (discontinued) live up to sales and marketing promises?
Yes
Did implementation of Desk.com (discontinued) go as expected?
Yes
Would you buy Desk.com (discontinued) again?
Yes