Revolutionizing Communication: Our Experience with Dialpad Ai Voice
May 24, 2023
Revolutionizing Communication: Our Experience with Dialpad Ai Voice
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
- It works
- Call Center - Same Features/Functionality
- Internal Messaging
- We have had very, very little downtime since moving to Dialpad Ai Voice. We experienced one minor outage. Their proactive approach to issues resulted in only minimal service interruption.
- IT Help Desk tickets related to telephony have reduced greatly.
- Call Center improvements have resulted in higher first-time-call resolution rates and lower average time per call numbers.
Dialpad Ai Voice was an all-inclusive, single-tech stack which was a major pain point for us previously. Having one platform that is not dependent on other systems is a huge bonus.
Do you think Dialpad Ai Voice delivers good value for the price?
Yes
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
Yes
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes