Great Set of Features that Allow Overview of Call/SMS Outreach to Customers...Would love some refinining
September 28, 2023
Great Set of Features that Allow Overview of Call/SMS Outreach to Customers...Would love some refinining
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dialpad Ai Voice
Dialpad Ai Voice is used to quickly consider how a call went and what was talked about. It can be used to review not only call content but also used to judge sentiment. Sometimes, Dialpad Ai Voice can misread the a word on the call, but most times it gets the right wording. This is especially helpful for debriefing a call or documenting what a customer said.
- provide call transcripts
- provide call sentiment
- offer material for training purposes
- more exact documentation of what is said
- visual representations of data
- AI prompted responses that offer insight into data or longer trends
- positive to track data of call/message
- positive to track sentiment of interactions
- negative that links wouldn't send via SMS...many confused customers
- negative that spam calls and texts still sent to our numbers
- negative that Dialpad Ai Voice meetings is very very unreliable
Do you think Dialpad Ai Voice delivers good value for the price?
Not sure
Are you happy with Dialpad Ai Voice's feature set?
Yes
Did Dialpad Ai Voice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Dialpad Ai Voice go as expected?
Yes
Would you buy Dialpad Ai Voice again?
Yes