Definitely a leader in the space, easy to use
August 29, 2019

Definitely a leader in the space, easy to use

Renaud Renvoye | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

DocuSign Professional

Overall Satisfaction with DocuSign

At Optiv, we use DocuSign for any legal, HR documents. The HR department sent the documents to me during my onboarding and it was a pretty smooth process. It is better as opposed to sending employment letters, etc. through USPS. I think the main problem it solves is streamlining the process and the speed of the process.

Pros

  • Speed
  • Streamlined process
  • Easy to use

Cons

  • Some people are uncomfortable with e-signing
  • Not appropriate for every industry
  • May face some reluctant people
  • Cost of postage
  • Speed of process
  • May cause a legal discrepancy
I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.
As an end-user, I do not deal with support directly. However, I know that my company had a problem once regarding sending out a document that was not received and they were able to engage with the support team and fix the problems in a timely manner. To that extent, I think they have a good overall support.
I have never used any competition of Docusign so I could not tell you how they stack up against them. I think there are several alternatives like Adobe Echosign, HelloSign, Authentisign, and ESignlive, but I have never used any of those. That being said, that makes Docusign a leader in my head since its the only one I have ever come across.
I think Docusign is really well suited for any employee working remotely that who needs to sign a lot of documents during the onboarding process. Another situation would be to sign any employment letters and such. I don't know how much it is appropriate for the legal industry and the formal document that lawyers send.

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