Dotloop for rental applications
Anonymous | TrustRadius Reviewer
March 16, 2020

Dotloop for rental applications

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dotloop

The brokerage I belonged to used it for rental (and presumably sale) transactions; it allows for document sharing and keeping track of tasks like e-signatures, identification uploads, edits, etc. It streamlines the transaction process by putting everything in one place that multiple agents and administrators can access. We attached rental applications and contracts to it, and shared task lists so that everyone knew what was missing and what needed to be done next.
  • Various permissions, so privacy is ensured but tasks can be shared with the right parties
  • Status differentiation to make it easy to see what needs to be done next
  • Fairly decent customer service
  • Somewhat clunky interface that can be a little dizzying at times
  • Weird login protocols (at least when I was using it), making it hard to switch from the free to paid version or vice versa
  • Membership limitations that make businesses buy more subscriptions than they need, or not enough
Customer service was responsive when I had issues, even though sometimes there wasn't a solution to my problem.

Do you think Dotloop delivers good value for the price?

Not sure

Are you happy with Dotloop's feature set?

Yes

Did Dotloop live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Dotloop go as expected?

I wasn't involved with the implementation phase

Would you buy Dotloop again?

Yes

Dotloop seems to be a great tool for real estate transactions. For the small brokerage I was in, I know the cost was somewhat prohibitive and caused the administration to make agents share accounts to save money, which made some transactions a logistical mess, but if there were more forgiving membership tiers that issue might be avoided.