Item: Eventbrite
Rating: 8
Author: David Bonilla

Overall Satisfaction with Eventbrite

Use Cases and Deployment Scope

We are a real estate brokerage which regularly hosts classes, panels, and social events. Our marketing department uses Eventbrite to promote these events, collect contact & other information, and for checking in guests at the actual events. From time to time, these events require a paid ticket that we handle through Eventbrite's payment system.

Pros and Cons

Pros

Collecting guest information with custom options available.
Creating a list of past attendees can be re-targeted for future events.
Integrating with other marketing platforms like Facebook and MailChimp.

Cons

I'd like to see a separate section to access ticket options from the dashboard so they are much easier to edit when needed.
When doing paid tickets, the Eventbrite fees and payment processing fees can really add up.
The event pages have looked the same for quite some time now so some refreshed page templates would be great.
Refreshing the email templates.

Return on Investment

Helped drive traffic to our events which help us find clients, new agents, and investors.
We used Eventbrite to help us grow from 3 agents to over 50.
We used Eventbrite to grow our real estate networking event from 50 attendees to almost 600 on a regular basis.

Alternatives Considered

We have used Meetup alongside Eventbrite. Meetup has its pros and cons but as far as driving greater traffic toward an event and having actual ticket registrations, Eventbrite takes the crown.

Support Rating

I do not have a rating to give because I have never actually used Eventbrite support. I have never need to which may also be seen as a huge plus. All the features are pretty self-explanatory. I learned more and more with increased use. Perhaps some tutorials on mastering the platform would be helpful. If some already exist I am not aware of them.

Key Insights

Do you think Eventbrite delivers good value for the price?

Yes

Are you happy with Eventbrite's feature set?

Yes

Did Eventbrite live up to sales and marketing promises?

Yes

Did implementation of Eventbrite go as expected?

Yes

Would you buy Eventbrite again?

Yes

Other Software Used

Facebook Pages Manager, Mailchimp

Likelihood to Recommend

Eventbrite is a great platform, especially for companies hosting small to mid-size events that have free entry or a low-cost ticket. It's free to use except for fees on ticket sales. Eventbrite also targets its own users with your events if they have attended similar events. This is a great feature especially for companies still learning how to generate more attendance to their events. I'd say the downside to Eventbrite really comes in when you start hosting larger events with paid tickets. The fees begin to add up to a sizeable chunk of change.

Comments

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Great for small to mid-sized events!