Great solution for all budgets
Updated March 06, 2019
Great solution for all budgets
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fortinet FortiGate
We use Fortigate in 3 locations, for a total of 5 units (two locations are clustered). Mainly used as router / NAT, we also use it for a large number of Site-to-Site VPNs. We have also recently started using it as IPS, Antivirus, Webfiltering, etc.
We have many policies, with some schedule, very easy to use.
We have many policies, with some schedule, very easy to use.
- Site-to-Site VPN. Easy to setup, and reliable.
- Not the best strength of the Fortigate, but very powerful.
- Firewall Policies. Drag and drop, dropdown, schedule, etc. Simple.
- NAT publishing is a bit a pain. Need to create virtual service, virtual address, virtual IP, and publish it thru a policy... so many clicks.
- SSL VPN isn't very reliable, a lot of 98% Connecting issues.
- Monitoring and Troubleshooting can sometime be a pain.
- They are very cheap compared to other solutions, the ROI is very easy.
- When used as a router, you can use the IPS between VLANs, and catch the problem before it hits the antivirus.
- All-in-One UTM, don't have to log to many UIs to manage your network.
The UI is great, the features are great, it is reliable, Fortigate awesome for the price.
FortiGate Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success | Difficult to get immediate help |
No - I am not aware if there is multiple level of support, but I do pay for annual support to have access to upgrades and patches, plus the support. The support I receive is fine, I don't see any need in purchasing additional support. The venders never offered me any kind of premium support.
Yes - I reported multiple bug, and they came with a fix not long after. Most of the time, they acknowledge the issue if you can easily reproduce it. When the issue is random and hard to reproduce, it goes nowhere. We haven't any complains, except for the FortiClient SSL VPN that stuck at 98%.
During an upgrade, some of the feature stopped working, and everything was down. We called them, and they assisted us, step by step, to reverse, and get it back online. It was in the middle of the night and support was very helpful. They came back to us after with the solutions, and a fix, so we could do the upgrade again.