Freshdesk, but not a fresh take.
April 07, 2023
Freshdesk, but not a fresh take.
Score 6 out of 10
Vetted Review
Verified User
Software Version
Estate
Overall Satisfaction with Freshdesk
It allows the user to have an inbox to sort and respond to messages coming from customers all in one place. Allowing multiple channels to be handled easily.
- Allows for customization involving webhooks.
- Very fine control over fields that can be added to tickets.
- A variety of channels can be added on the premium tiers into one view.
- In my opinion, it feels very unresponsive at times.
- Integrations could be improved
- Cost to value ratio can be a bit off due to the way features are paywalled.
- It would allow us to assess customer problems and address them.
We were not able to use this service on our Estate plan.
Do you think Freshdesk delivers good value for the price?
No
Are you happy with Freshdesk's feature set?
No
Did Freshdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshdesk go as expected?
I wasn't involved with the implementation phase
Would you buy Freshdesk again?
No