FullStory helps place CX front and center.
March 05, 2023
FullStory helps place CX front and center.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We use FS at PhoneBurner for many things. Our customer support team uses FS to track down specific events in which a customer might have experienced something negative. Our product team uses FS to observe key customers and ICPs. There are dashboards that serve to highlight insights that present us with usability, conversion, and other measurable data we'd like to monitor. Our development team leverages playback in FS to gather evidence of a given error or situation. Many of us simply enjoy watching users adopt a feature, so it helps our product and development teams celebrate when a given feature is successfully adopted based on expectations we set prior to the feature launch.
- Playback is great.
- Insights and reporting are great.
- Linking directly to the customer and providing customer details is great.
- Not sure if it's my computer, but I'm on Chrome and often don't see reflected the 7s of rewind I click when in playback view. Rewind just doesn't seem to actually rewind.
- Overall customer experience.
- Improved conversions.
- Bug identification.
- Scheduled reporting.
Do you think Fullstory delivers good value for the price?
Not sure
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
I wasn't involved with the implementation phase
Would you buy Fullstory again?
Yes