1. Home
  2. Live Chat Software
  3. Gist Reviews
  4. User Review of Gist
Gist is a great platform with a lot of tools to capture and communicate with website leads.
December 03, 2019

Gist is a great platform with a lot of tools to capture and communicate with website leads.

Dustin Day | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

We use Gist to communicate through our website with chat and CTAs to gain potential leads. Once we have captured the lead, we use Gist to keep in contact with them through email marketing. I am using Gist for myself, and several other businesses that I help admin. Gist helps me communicate with a potential lead at important decision-making points through our website and funnels.
  • Chat and chat prompts
  • Segmenting leads
  • Email Marketing
  • Knowledgebase
  • Customer Support
  • Love more forms and CTA options native to Gist
  • Integrations, always more integrations! Great support so far though
  • More styling for the chat prompt
  • Customer support has been improved since using Gist.
  • Communication with clients and potential leads has been improved.
  • I have been able to take some load off of phone support with chat available.
Gist has so many tools in one package it is hard to compare. If you need chat, email, remarketing, automated marketing, live view of your site, knowledge-base, bots, scheduler, and more, then it will take multiple tools. Gist is great because you get to install one tool on your site, learn one tool, have one bill, and you get a responsive customer support team, with Gist.
If you have a website that is B2B or B2C, Gist can be useful. You need to communicate with your target audience, and the faster you can get to them when they need help the more likely you are to close them. Gist does a great job of helping you stay on top of your website user or lead so you can make that connection when you have the chance. Between chat prompts, bots, live view, and automation, you can really make the most of the application once you get it setup.

Gist Support

I have communicated with their team multiple times and every time they have been very responsive, knowledgeable, and polite. They work to make sure you are happy and informed of what is going on. Better their team keeps up to date with their app, giving you new features, and keeping you notified and educated about what they are and how to use them. A+
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - The issue I had was resolved quickly and to my satisfaction. I had a small issue with my subaccounts and the team worked with me and kept me informed of what was happening. Brilliant job from Jitta and the team!
They provide live Facebook videos giving their users and community hands-on training and keeping us up to date with what is happening. It's amazing that they engage with their customers on that level.