Item: GiveSmart
Rating: 9
Author: Kelley Likes, MBA, CFRE

Overall Satisfaction with GiveSmart

Use Cases and Deployment Scope

We are utilizing GiveSmart as a bidding and registration platform for two gala events. In the past, bidding was difficult and our donors weren't able to split their attention between our program and bidding on items. This allows people to register easily and bid from where they're at. It also helps our staff organize items, organize attendees and create a more streamlined experience.

Pros and Cons

Pros

Event registrations.
Auction cataloging.
Mobile bidding.

Cons

Sometimes table assignments disappear from attendees, making it difficult.
Some errors at registration.

Return on Investment

Increased fundraising revenue.
Allows for more donors to participate.
Easy check out makes follow up minimal for staff.

Usability

GiveSmart does a good job with most things. Our only issue was the table assignments and people being removed from their table assignments for reasons we couldn't figure out.

Support Rating

The staff at GiveSmart are very helpful and responsive. Sometimes within minutes.

Other Software Used

Qgiv, Raiser's Edge, Raiser's Edge NXT

Likelihood to Recommend

GiveSmart does a good job at providing a good experience for donors who want to bid on a plethora of items in a silent auction. We've experienced some issues with table assignments being missing from attendees after assigning them, which makes registration sometimes confusing and hard on our staff. Unfortunately, this has caused some headaches the day of the event.

Comments

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GiveSmart is a great platform