Overall Satisfaction with GiveSmart
We are utilizing GiveSmart as a bidding and registration platform for two gala events. In the past, bidding was difficult and our donors weren't able to split their attention between our program and bidding on items. This allows people to register easily and bid from where they're at. It also helps our staff organize items, organize attendees and create a more streamlined experience.
- Event registrations.
- Auction cataloging.
- Mobile bidding.
- Sometimes table assignments disappear from attendees, making it difficult.
- Some errors at registration.
- Increased fundraising revenue.
- Allows for more donors to participate.
- Easy check out makes follow up minimal for staff.
GiveSmart does a good job with most things. Our only issue was the table assignments and people being removed from their table assignments for reasons we couldn't figure out.
The staff at GiveSmart are very helpful and responsive. Sometimes within minutes.
We're able to fully customize the GiveSmart experience for our donors. I wish it looked a little bit more modern, but that's not a huge issue. I appreciate that we're able to change things on the fly and not have to work through a 3rd party to create a website or make changes to the many items that are input to the platform.
GiveSmart does a good job at providing a good experience for donors who want to bid on a plethora of items in a silent auction. We've experienced some issues with table assignments being missing from attendees after assigning them, which makes registration sometimes confusing and hard on our staff. Unfortunately, this has caused some headaches the day of the event.