Gong helps our customers remember!
September 16, 2022
Gong helps our customers remember!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong mainly as a call recording software that ties in with Zoom, so when we have meetings, the calls get recorded to Gong, and we can send those recordings out to our customers! We also have started using new features such as keyword alerts, where if we notice in a call someone says keywords that would look like they want to cancel, we can notice that easily!
- Call recording
- Data tracking
- Call sharing
- Better speech to text would be great! Sometimes the transcript is pretty off.
- It really helps make sure we can keep our customers trained without actually needing to do training!
One of the biggest ones I am still getting used to but can provide great insight into is the keyword flags! Being able to quickly see from a call whether someone mentioned "price" or other negative-sounding words could help us easily remember the tone of a call and how to adjust accordingly to prevent churn.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes