Makes my work so much more organized and easier!
August 17, 2021

Makes my work so much more organized and easier!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We currently use across our sales and professional services teams to help organize and track client-facing interactions. We use to help with note-taking and call recording to refer back to for specific follow-ups or notes. Additionally, we use to share client calls across the organization as the context from our client calls really helps different teams gain perspective and direction on the work they are doing.
  • Call recording
  • Integrated interaction tracking (calls, meetings, emails)
  • Follow up item tracking
  • Call analysis
  • Call Transcriptions
  • Navigation in-app
  • Searching functionality
  • Call recording
  • Call analysis and transcription
  • Interaction tracking
  • Mitigated risk of missed notes and follow-ups leading to better client service
  • Efficiency through call sharing amongst teams
  • Call analysis to quickly understand stakeholders and personas
  • Zoom simply has more targeted features and is easy to use for the things we need. I think there are more powerful features we aren't even using yet! I wasn't part of the selection of, but our department saw the value it was providing to our sales team and chose to adopt this as part of our professional services CRM strategy.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?


Would you buy Gong again?

Yes is really great for client interaction tracking. Centralizing touchpoints across calls, emails, and meetings is super helpful in keeping track of engagements across multiple clients. The call analysis and tracking is the most helpful feature I use, as I am on and off calls all day, and keeping track of notes/follow-ups for different clients can get hectic during busy weeks. Not only can you review a call for notes and context, but you can also see attendance and participation. This also points to other use cases which we use internally - call analysis for training, growth, and feedback. Not only can we save time and mitigate risk in sharing the context of specific conversations, but also peers/managers/managers can review calls and provide feedback on how calls have been run. This can also be helpful with understanding how individuals/stakeholders participate in conversations on the client-side which can provide excellent insight on strategies for working with clients.