Makes my work so much more organized and easier!
August 17, 2021
Makes my work so much more organized and easier!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
We currently use Gong.io across our sales and professional services teams to help organize and track client-facing interactions. We use Gong.io to help with note-taking and call recording to refer back to for specific follow-ups or notes. Additionally, we use Gong.io to share client calls across the organization as the context from our client calls really helps different teams gain perspective and direction on the work they are doing.
Pros
- Call recording
- Integrated interaction tracking (calls, meetings, emails)
- Follow up item tracking
- Call analysis
Cons
- Call Transcriptions
- Navigation in-app
- Searching functionality
- Call recording
- Call analysis and transcription
- Interaction tracking
- Mitigated risk of missed notes and follow-ups leading to better client service
- Efficiency through call sharing amongst teams
- Call analysis to quickly understand stakeholders and personas
- Zoom
Gong.io simply has more targeted features and is easy to use for the things we need. I think there are more powerful features we aren't even using yet! I wasn't part of the selection of Gong.io, but our department saw the value it was providing to our sales team and chose to adopt this as part of our professional services CRM strategy.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Comments
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