Google Hangouts Review
December 30, 2019

Google Hangouts Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Hangouts

Our whole organization is using Google Hangouts for organization-wide communication between employees. It helps us to show demos from offshore locations to customers by sharing the screen. This is a good and much-needed product.
  • Google Hangouts extension is available. It provides a separate window to see the messages.
  • Video quality is great.
  • Video/voice call recording feature.
  • It has helped improve business via employee and client relations.
Apart from Google Hangouts, we were using Skype and GoToMeeting for the same business process. Over time we experienced that the quality of the call was reduced day by day with those products, so we moved to Google Hangouts.

Do you think Google Hangouts (Classic) delivers good value for the price?

Yes

Are you happy with Google Hangouts (Classic)'s feature set?

Yes

Did Google Hangouts (Classic) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Google Hangouts (Classic) go as expected?

Yes

Would you buy Google Hangouts (Classic) again?

Yes

Google Hangouts provides seamless connectivity between people for communication. If you need the ability to record conversations, this is unavailable due to a lack of screen recording.

Google Hangouts (Classic) Feature Ratings

Multi-level Interactive Voice Response (IVR)
8
Call reports
7
Directory of employee names
9
Answering rules
6
Call park
3
Call screening
3
Message alerts
5
Video conferencing
9
Audio conferencing
9
Video screen sharing
9
Instant messaging
8
Mobile app for Android
8