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Easy to implement and use!
June 17, 2022

Easy to implement and use!

Susan Hendricks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

We use GoTo Connect for our VoIP phones. It allows our employees working remotely to feel as if they are in the same office. They can answer calls that come in, see which employees are on the phone and transfer calls to other employees and insurance company claims offices. GoTo Connect acts as part of our contingency plan. If the power is off at our main location, their home office phones will still work as usual.
  • Acts as part of our contingency plan
  • I can set up multiple automated voice mail messages for holidays, etc.
  • I can monitor how many calls we get each day to make sure we are covering the calls
  • The company name changes have been challenging to keep up with
  • The ability to have employees work remotely has been the most important--especially during the pandemic or power outages
  • Time savings with pre-recorded voice mail messages for holidays or emergency messages
  • We have cost savings compared to the previous phone service
We used an MSA to help us implement the system. We paid them a fair price for a quick, quality installation. I had them give me a quick overview of the system and I have rarely had questions since then.
We don't use meetings or messaging through GoTo Connect. Messaging with our customers is done through our customer database.
  • AT&T Business
We use AT&T for cell phones, but we chose GoTo Connect for our VOIP phones because our MSA recommended it.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

EZLynx Agency Management, Todoist: To-Do List & Task Manager, QuickBooks Online
It has been appropriate for all of our uses. I use flip phones with another carrier in case we lose power at our main location. One of our remote workers has a time lag when answering calls. When she answers a call on her home office phone, there is a few seconds lag and the caller thinks she isn't there. I think that is more a function of her internet service not being optimal. She lives in a rural area.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
Call reports
10
Directory of employee names
10
10.0
Message alerts
10
VoIP system collaboration ()
Not Rated
7.0
Mobile app for iOS
7
Mobile app for Android
7

Using GoTo Connect

5 - Insurance agency owners/managers, sales agents and customer service agents
1 - I have basic IT skills for managing an office. I have taken classes on the evolution of technology and have shadowed our outside IT person when they have implemented our systems. The skills also require someone somewhat detailed-oriented and patient with the end users.
  • Remote workers
  • Voicemail for holidays, etc.
  • Ability to see analytics
  • We were ready to implement remote working before the pandemic hit
  • Possibly for meetings and messaging with remote workers
All the features exceed our expectations and our MSA is knowlegeable of the product