Overall Satisfaction with GoTo Connect
We use GoTo Connect for our VoIP phones. It allows our employees working remotely to feel as if they are in the same office. They can answer calls that come in, see which employees are on the phone and transfer calls to other employees and insurance company claims offices. GoTo Connect acts as part of our contingency plan. If the power is off at our main location, their home office phones will still work as usual.
- Acts as part of our contingency plan
- I can set up multiple automated voice mail messages for holidays, etc.
- I can monitor how many calls we get each day to make sure we are covering the calls
- The company name changes have been challenging to keep up with
- The ability to have employees work remotely has been the most important--especially during the pandemic or power outages
- Time savings with pre-recorded voice mail messages for holidays or emergency messages
- We have cost savings compared to the previous phone service
We don't use meetings or messaging through GoTo Connect. Messaging with our customers is done through our customer database.
- AT&T Business
We use AT&T for cell phones, but we chose GoTo Connect for our VOIP phones because our MSA recommended it.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
5 - Insurance agency owners/managers, sales agents and customer service agents
1 - I have basic IT skills for managing an office. I have taken classes on the evolution of technology and have shadowed our outside IT person when they have implemented our systems. The skills also require someone somewhat detailed-oriented and patient with the end users.
- Remote workers
- Voicemail for holidays, etc.
- Ability to see analytics
- We were ready to implement remote working before the pandemic hit
- Possibly for meetings and messaging with remote workers