GoTo Connect delivers!
September 26, 2022
GoTo Connect delivers!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use GoTo Connect as our primary phone system for the business. It handles the traditional auto-attendant and calls queue flow that we were accustomed to with our previous on-premise system. It supports multiple queues, mailboxes, and all the other features we were looking for. Set up was very easy and their onboarding team was great!
- Training/on-boarding
- Intuitive and friendly admin dashboard
- Consistent and quality service
- Let the customer update the roll out plan on their own
- ...that's literally it.
- The rest of our experience has been wonderful thus far.
- GoTo Connect allowed our company to migrate fully to the cloud.
- We no longer have on premise expenses associated with out old phone system.
- Smaller footprint for our company.
So far so good - we do still utilize other GoTo products (Meeting and Assist)
We consider the GoTo family of products that we use to be one and the same - we use them interchangeably.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
GoTo Connect Implementation
- Implemented in-house
Yes - They had steps with goals for an approximate 3-4 week turnaround time. Things such as setting up the users, shared groups/mailboxes, the phone tree, etc.
Change management was a big part of the implementation and was well-handled
- None. Things went according to plan all the way to go-live.