Item: GoTo Connect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We mostly use GoTo Connect as a phone system within our company. VOIP is nice to use at our remote mine sites where we only require an internet connection to make it work. It helps to keep people connected, and we've deployed Yealink video phones. Hence, we have instant video calls to accompany the audio portion which is a big help in keeping people connected when working remotely.

Pros and Cons

Voice calls
Video calls

Messaging
Softphone quality
Software updates
Software ease of use

Return on Investment

Cost savings due to consolidating multiple phone options into one product offering
A consistent bill that we can rely on each month
Time savings with very little IT overhead management required

Implementation Rating

Porting over the phone numbers from previous carriers was time-consuming, this was not so much the fault of GoToConnect, but of the phone carriers that were releasing their numbers. We found it was difficult to contact the proper departments at these carriers, and if you didn't fill out the information exactly correctly they would deny the request. I'm talking about silly things like not having the address on your bill "exactly match" the address the carrier had on file for you, which could be different but you'd never see. Other than that, things rolled out smoothly.

All in One Platform

Not that well, shortly after we rolled out GoToConnect, we rolled out Office 365. People much preferred the experience of Microsoft Teams for messaging, video meetings, etc., so all of the unified communications plans we had for GoToConnect fell by the wayside, and it's now used solely for instant video calls and audio calls.

Alternatives Considered

Mitel MiCollab and Microsoft Teams

Microsoft Teams is far superior for the ease of use and meeting audio/video quality, however, GoToConnect is much more cost-effective, I doubt I could get those same features for the same price with Microsoft's ecosystem.

Key Insights

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Other Software Used

Microsoft Teams, Microsoft 365, Clumio

Likelihood to Recommend

Very good as a cost-effective solution to voice communications where users are distributed across the country or further across the globe. We're a mining company and often work on the side of a mountain or underground where traditional telephone service does not reach, so as long as we have internet, it can even be satellite or a cellular internet hub, we can make this service work.

GoToConnect

Overall Satisfaction with GoTo Connect