GoToSolution, once upon a time.
July 07, 2023
GoToSolution, once upon a time.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Meeting
We used GoToMeeting to conduct virtual meetings, using both the audio conference bridge only as well as video when required. We also used it to provide remote IT support in one-one setting.
- Remote control
- File sharing
- Audio only calls
- List of countries for audio calls is limited
- Higher cost
- Used as a low cost alternative to travelling
- Cost is higher compared to competitor e.g. Zoom, MS Teams
- Zoom and Microsoft Teams
Our cost for Zoom was lower than GoToMeeting. The free tier of Zoom for 40 minute meetings is sufficient for most of our meetings.
MS Teams was included as part of our M365 subscription and integrates with all our other Office apps.
MS Teams was included as part of our M365 subscription and integrates with all our other Office apps.
Do you think GoTo Meeting delivers good value for the price?
Yes
Are you happy with GoTo Meeting's feature set?
Yes
Did GoTo Meeting live up to sales and marketing promises?
Yes
Did implementation of GoTo Meeting go as expected?
Yes
Would you buy GoTo Meeting again?
No
GoTo Meeting Feature Ratings
Using GoTo Meeting
10 - Recruiters, Managers, IT
10 - Basic computer skills.
- For Virtual meetings
- For IT support
- For online training sessions
- Online training for software implementation
- Not applicable beyond current use
Evaluating GoTo Meeting and Competitors
- Cloud Solutions
- Scalability
- Ease of Use
Ease of use, as some users are not very proficient in computer use so it helps to have large buttons.
No change. When it was first put in use, it was the cheapest and most user-friendly solution in the market. If evaluating now, then the number of alternatives would make it difficult to select GoToMeeting over other products.
GoTo Meeting Implementation
- Implemented in-house
Change management was minimal - Installation of the desktop application in advance was necessary. Patching can quickly get out of date.
- Installation required admin privileges
- Keeping the application up to date was difficult
GoTo Meeting Support
Pros | Cons |
---|---|
None | None |
Yes. It was included in our subscription.
No I cannot.
Using GoTo Meeting
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Consistent Convenient Familiar | None |
- screen sharing
- remote control
- file sharing
- installation for non-admin users is difficult
- Audio only calls
Yes, but I don't use it