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The go-to for meetings
Updated December 06, 2023

The go-to for meetings

Drakea Brehon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Meeting

We use this product to help assist with our meetings and ensure privacy amongst our clients. It helps keep everyone aligned with scheduling and management
  • Scheduling for large groups
  • Scheduling recurring meetings
  • High quality video and service
  • Tutorial related to product
  • Compatibility with other end users and systems
  • ROI
  • Productive meetings
Teams is fine but GoTo allows more flexibility and functions to support our day to day

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

Scheduling and functionality across the team has been more helpful than Zoom. Meetings are streamlined and made more accessible for end users

GoTo Meeting Feature Ratings

8.5
High quality audio
8
High quality video
9
Low bandwidth requirements
8
Mobile support
9
7.5
Desktop sharing
10
Whiteboards
5
10.0
Calendar integration
10
Meeting initiation
Not Rated
Record meetings / events
10
Slideshows
Not Rated
8.0
Live chat
9
Audience polling
9
Q&A
6
9.0
User authentication
Not Rated
Participant roles & permissions
8
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Using GoTo Meeting

9 - Enables the user to meet with other computer users, customers, clients, or colleagues via the Internet in real time.
2 - Provide IT support and troubleshoot issues related to login, system crashes, etc.
  • Schedule and convene meetings
  • Share important documents to share with others
  • Maintain user security options and privacy issues
  • document collaborations during and after meetings
  • schedule meetings and allow user screenshare
  • integration with staff calendars
  • Free conference call recording
  • optional toll-free numbers for over 50 countries
Because it helps alleviate the hassle of meeting scheduler and getting everyone together on a single telephone call doesn’t have to be difficult.

Evaluating GoTo Meeting and Competitors

Yes - Slack
  • Cloud Solutions
  • Integration with Other Systems
  • Ease of Use
Ease of use as we are getting others implemented to the system. User adoption was key as we have many programs but this has been the easiest to use.
Do more internal meetings with IT to understand usage and adaption.

GoTo Meeting Implementation

There was a finding that our data needed cleaning in order to sync properly between systems.
  • Implemented in-house
Yes - 1. transmission control protocol
2. user datagram protocol
3. multicast packet security layer
Change management was a big part of the implementation and was well-handled - Implementation was admittedly challenging at times. Adopting change management that consisted changing process and culture, getting everyone to come on board and understand the overall vision was key but some individuals did not need to be apart of the initial meeting.
  • Scheduling adequate for all to discuss implementation
  • data mapping between systems

GoTo Meeting Support

Very helpful support that assisted me during multiple sessions to troubleshoot user access and outages.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No there we not an additional need for premium support.
A rep was able to facilitate quick and secure access to support with one-click links to real-time assistance on our desktop and websites. There was no delay or wasted time to initiate a support session.

Using GoTo Meeting

Very easy to use and the functions were highly functionable for our entire team.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Meeting scheduler
  • Screenshare
  • Video recording and loading documents
  • Integrate calendars
  • assign international phone calls
Yes - This is good however; we try not to use as much as more are in the office.