Item: GoTo Meeting
Rating: 8
Author: Michael Cole

Use Cases and Deployment Scope

GoTo Meeting is used by associates in our business mostly for conference calls with non-employee contacts. We receive invitations from outside sources using various software, including Microsoft Teams, Google Meets, GoTo Meeting, among others. Internally, Teams is our preference, because it is used company-wide for chat and one-on one calls, so it makes sense to stick with that for internal meetings. We have the capability to use GoTo Meeting if external sources are not able to, or not comfortable using Teams.

Pros and Cons

Connecting with clients or other non-employee business associates
stable connectivity
scheduling meetings, including sending invitations.

Forcing new version downloads when joining calls
chat messaging within calls is sometimes buggy. That interface could be streamlined.

Return on Investment

Positive: Able to satisfy requests from external contacts not using Teams
Positive: Easy to accommodate start time with rescheduling if needed.
Positive: Easy to send invitations, or add other attendees after meeting has started.

Alternatives Considered

Microsoft Teams, Skype and Google Meet

GoTo Meeting has basically the same toolset as the others. Teams fits better with our organization's structure, but GoTo Meeting allows us to accommodate external contacts who consistently use GoTo Meeting. I do carpentry when I'm not wearing my IT hat. I have several hammers. They all pound things. Each has a specific use. I don't use a 10 pound sledgehammer for brads, nor do I use a 4 oz tack hammer for busting concrete. Similarly all meeting software packages facilitate meetings. Each has its strong and weak points. We don't use GoTo Meeting every day, but we do use it when necessary.

Key Insights

Do you think GoTo Meeting delivers good value for the price?

Yes

Are you happy with GoTo Meeting's feature set?

Yes

Did GoTo Meeting live up to sales and marketing promises?

Yes

Did implementation of GoTo Meeting go as expected?

Yes

Would you buy GoTo Meeting again?

Yes

Other Software Used

Microsoft Teams, Adobe Acrobat, Salesforce CMS, Adobe InDesign, Adobe PhotoShop

Likelihood to Recommend

Well suited for meetings with external contacts that may not have Microsoft Teams as part of their day-to-day organization structure. Fairly simple to schedule meetings and send invitations to contacts. Anyone with access to a browser can join.
For organizations already using Teams, it makes more sense to utilize that tool for internal meetings so chat messages, etc. are tracked with other corporate communication.

GoTo Meeting is easy and reliable.

Overall Satisfaction with GoTo Meeting