Great collaboration tool
December 21, 2018
Great collaboration tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToMeeting
GoToMeeting is being used by most/all of our teams that interact with customers. This would include Customer Service, Sales, and Implementation. We used GoToMeeting to meet, collaborate and screen share. GoToMeeting has helped our teams maintain good customer relations while helping our customers the best that we can. GoToMeeting is very easy to use and has plenty of good add-ons to make using it even easier.
- GoToMeeting is very easy to use on our end as well as the customer's end.
- Very easy to collaborate with multiple users
- Great add-ons like chrome extensions to easily schedule and invite customers to a meeting.
- SSO (Single-Sign-On) is not easy to set up.
- Lacking integration with SSO or G-Suite to auto-provision users.
- Gave us a platform to meeting with customers to best help them
- Selling software over the phone would be very difficult if we couldn't share screens with multiple people to demo our software.
- Zoom
We have had chats with Zoom and have a few employees using Zoom to demo. Really we have found they are about even in quality and features. Both have good chrome extensions and are easy to use. I personally have used both Zoom and GoToMeeting while meeting with software vendors while shopping for new tools and really both are easy to use and quick to get into meetings.