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A basic solution for basic events
Updated December 06, 2023

A basic solution for basic events

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Webinar

We use GTW for less critical webinars within our organization. For higher-profile events, we use a more premium webinar platform that provides more flexibility and customization.
  • Simplicity of presenter interface.
  • Good video capabilities.
  • Quick to set up an event.
  • Sharing a PowerPoint can be cumbersome. Presenters can't see the other attendees if they only have one monitor. There are workarounds, but it's not great.
  • Registration form options are limited.
  • Post-event emails are wonky. Very little ability to customize.
  • Getting an event started is confusing. Their "Practice", "Start", and "Start Broadcast" options are confusing.
  • Providing a low price point webinar solution.
Aside from the difficulty in sharing a PowerPoint presentation on a single screen, it's fairly intuitive for new users who are giving a presentation. We can get them up and running with minimal coaching.

Do you think GoTo Webinar delivers good value for the price?

Yes

Are you happy with GoTo Webinar's feature set?

Yes

Did GoTo Webinar live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Webinar go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Webinar again?

Yes

It's good for situations when you don't need a lot of customization. It's also good for rookie presenters because most controls are fairly intuitive for presenters.

GoTo Webinar Feature Ratings

4.5
Audience polling
7
Q&A
2
8.0
Dashboards
7
Data exportability
9
8.5
High quality audio
9
Mobile support
8
6.5
Participant roles & permissions
4
Confidential attendee list
9
3.0
Branding options
3
Integration to Marketing Automation
Not Rated
7.0
Calendar integration
Not Rated
Record meetings / events
10
Slideshows
6
Event registration
5

Using GoTo Webinar

3 - Digital/webinars team
  • Paid webinars for clients
  • Internal company webinars
  • All-company meetings
It's not as full-featured as we need. We demand high customizability for our webinars and more comprehensive reporting.

Evaluating GoTo Webinar and Competitors

  • Ease of Use
When this was initially purchased, ease of use was the #1 thing the team was looking for.

GoTo Webinar Implementation

GoTo Webinar Training

Configuring GoTo Webinar

This isn't meant to be a full-featured product. We've used much more customizable webinar software.
Yes - we have customized the interface extensively - Customizations are frustratingly limited. There are some awkward workarounds we needed to put into place.
No - the product does not support adding custom code

GoTo Webinar Support

ProsCons
None
Slow Resolution
Poor followup
Problems left unsolved
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response

Using GoTo Webinar

ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Inconsistent
  • Getting a simple webinar up and running quickly
  • Presenter controls within an event are unnecessarily complex
  • Handling questions from the audience is perplexing
  • The permissions granted to different roles are inconsistent
Yes - Acceptably

GoTo Webinar Reliability

It's inexpensive enough that you can set up multiple accounts if needed

Integrating GoTo Webinar

Relationship with GoTo (formerly LogMeIn)

Upgrading GoTo Webinar