Overall Satisfaction with Groove
We are an education company providing Certificate-based training in Sales. Our Admissions team is a high-volume outbound sales organization, recruiting students to enroll in our courses. We use Groove as our interface with Salesforce to help manage lead volumes, call activity, and to ensure that we are thoroughly and consistently working all sales leads.
- Supports and organizes high-volume outbound calling.
- Drives efficiency in manage lead queues, and reaching out to customers.
- Provides simple, efficient interface between sales team and Salesforce.
- Simplifies reps' lives by allowing them to call and communicate with customers, without having to spend a lot of their own time organizing and managing leads.
- Allow more robust comments to be input into Salesforce from Groove.
- Allow prerecorded voice mail drops without having to use bridge dialing through your mobile phone.
- Provide options for ringless voicemail.
- Groove Dialer, which makes calling fast and efficient.
- The interface with Salesforce eliminates the need for back and forth between systems or double entry.
- Call recording capabilities are invaluable.
- Dramatically increased sales rep productivity.
- Greatly enhanced our reporting abilities. We can track call activity and outcomes in real-time.
- Vastly improved response time with customer inquiries, increasing contact rates and driving improvement in conversion rates, leading to increased revenues.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes