Guru has made a big impact for us
September 28, 2023
Guru has made a big impact for us
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use Guru for internal knowledge. It has helped us onboard support agents much more quickly, it has made them more confident, it has reduced the time to full resolution for customers, and it has reduced interruptions for managers and developers. The customer-facing teams use it daily to find answers to frequently and not-so-frequently asked questions. It has become an integral part of our processes.
- Turning up relevant results in searching
- Allowing for bite-sized bits of information to be stored
- Requiring that information be verified and holding people accountable for that
- The formatting is intentionally limited, but it serves to keep creation simple and make using it easy.
- Searching
- Verification
- Permissions based on groups
- We have reduced time to full resolution by half (40 hours to 20 hours)
- Significantly reduced the new employee onboarding time
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes