One of the best knowledge management platforms out there!
March 19, 2024
One of the best knowledge management platforms out there!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru helped us streamline our knowledge management processes, fostering collaboration, and ensuring that our team has access to the information they need to do their respective tasks. Being in the Support team, this tool helped us create internal FAQs, and record SOPs that both new and existing members use when assisting customers.
- Guru allows us to record and document our SOPs in a standardized format ensuring consistency and adherence to best practices across different teams.
- Guru enables us to disseminate information quickly and efficiently across teams, especially for those working remotely and on different shifts.
- It's easier to track changes in each document as Guru records all updates made, when it was revised, and who made the changes.
- Add more advanced text formatting features on fonts, colors, highlights, etc.
- Improving the search functionality to include advanced search filters,
- We spend less time searching for information and more time focused on our core tasks since we can easily find documents through Guru.
- There's an increase in productivity.
- Also, increase in Customer Satisfaction since support members can resolve issues promptly.
Comparing Confluence to Guru, Guru is much simpler and it focuses on knowledge sharing, which helped a lot since we work remotely. I also enjoy Guru's user-friendly interface and card-based system that makes it easy for team members to navigate and contribute. Overall, I am impressed with its usability, features, integrations, and support.
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes