An easy way to manage your internal company knowledge
May 01, 2024
An easy way to manage your internal company knowledge
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
We use this software as an internal knowledgebase about our product, processes, IT, and general office assistance. It is a simple way to create and share information with our team, in a way for them to easily find the relevant knowledge for their questions. As a knowledge content creator, it's easy for me to create a Guru card about updates and changes, and share this across the teams to digest in their own time.
- Simple and easy content creation
- Good tagging system
- Verification
- Versioning
- The content creator is sometimes a little clunky
- We track our knowledge "trust" based on how often our Gurus are reviewed and "verified". Guru makes this really easy to do, and the results are transparent for our agents.
Do you think Guru delivers good value for the price?
Not sure
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes