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Bob is a good guy, but you need to know how to behave with him
March 13, 2023

Bob is a good guy, but you need to know how to behave with him

Valentino Ferro | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hibob

Hibob is our HRIS. Whether that’s our people themselves (being able to see all of their employment information in one place, being able to book a holiday and see when others have time off), our managers (getting a full view of their team’s details - salaries, job titles, locations in one place and seeing time off in full view in order to capacity plan accurately) or our People, Culture and Inclusion team (reporting, right to work checks, onboarding new folks, onboarding ourselves onto new systems and employment changes) - all of these things get simpler with Bob.

We make a great use of the automation of tasks that Bob allows to build, from new joiners to leavers, from probation and onboarding to parental leave, we have created flows that automatically assign tasks to the relevant people, to make sure nothing is missed on important lifecycle phases of employees.
  • Managing time off
  • Automating tasks
  • Build reports
  • Hard-coded lifecycle statuses of employees that prevent them from performing certain actions
  • Flexibility to adapt to company policies
  • Can't assign tasks to other people if those who are usually in charge of that task are on holiday
  • Flows and task lists
  • Time off
  • Reports
  • 50% time saved from the People Team (it could have been a lot higher, but it takes a lot of time to understand how HiBob works and the workarounds that one needs to build where the functionality needed is not present)
  • 100% increase in automation of tasks
HiBoB


Pros:
  • great user and admin experience
  • DEIB focus with pronouns and demographic fields
  • letter and signature capabilities
  • mass loading
  • super quick implementation
Cons:
  • Dashboards are accessible to admins and managers only (managers only if you make it so)
  • Signature feature isn’t legally binding (same for all e-sign HRIS capabilities)
  • open API to get Hello Sign integrated is time consuming
  • time off delegation a little complicated

Humaans


Pro:

  • Super quick implementation
  • Simple for both users and admins
  • Diversity, Equity, Inclusion and Belonging is clearly a priority
  • The dashboards are super comprehensive and reporting looked easy and accessible for people of all levels
Con:
  • No predictive analysis as a part of the platform offering now
  • Can’t mass load data yet
  • No Hello Sign integration

Personio

Pro:
  • Has an app
    Can mass load data
  • Letter build and signature features
    Can add different user groups and customise these, time off, employee fields and such

Con:
  • No dashboard feature
    Long implementation
    Manual for admins
    No pronouns and demographic data fields weren’t automatically added in as standard fields
  • No predictive analysis
  • Catered a little more to mid-large companies

Do you think Hibob delivers good value for the price?

Yes

Are you happy with Hibob's feature set?

No

Did Hibob live up to sales and marketing promises?

No

Did implementation of Hibob go as expected?

Yes

Would you buy Hibob again?

Yes

Bob is well suited to house documents, build organisational charts, request and authorise time off or sick leave, as well as displaying teams, their time off and their current status (on holiday, on parental leave, active, etc). Bob is also well suited to automate tasks, for example if there is a new starter, it's easy to tell everyone involved what they should do automatically - that's a big weight off the People Team's shoulders.

Unfortunately, not everything is possible with Bob. For example, the creation of templates for documents is not ideal, with lots of formatting oddities and building different version of the same documents being generally difficult. Furthermore, the signature function is not legally binding, so can't be use (for example) to send employment contracts for signature.

Hibob Feature Ratings

8.8
Employee demographic data
10
Employment history
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
5.0
Pay calculation
Not Rated
Support for external payroll vendors
5
Salary revision and increment management
Not Rated
6.0
Approval workflow
10
Balance details
4
Annual carry-forward and encashment
4
7.3
View and generate pay and benefit information
4
Update personal information
8
View job history
10
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Recruiting / ATS ()
Not Rated

Using Hibob

20 - All functions
1 - PATIENCE is the main one, perseverance close second. Not everything is easy on HiBob, and a great degree of curiosity and perseverance is required to make things work.

Being a little tech-savvy also helps, especially to build the architecture of the automations.
  • New joiners
  • Probation
  • Parental leave
  • Offboarding
  • Automating tasks for parental leave
  • Promotions and salary changes - all automated
  • New starters immediately know what to do during their onboarding
  • Overtime tracking
  • Enhanced parental leave payments tracking
We are not fully satisfied with the way support is offered, especially because you will need support quite often to understand how things work.

Evaluating Hibob and Competitors

  • Product Features
  • Product Usability
The possibility to automate workflows and tasks
I would ask how support is delivered before signing up :)

Hibob Implementation

It's very quick and can be automated easily with the right instructions
  • Implemented in-house
  • Mass data import wasn't explained particularly well

Hibob Support

A lot of support is self-service from the users themselves, via a guide hosted on HiBob's website. I have found the guide helpful 10% of the time when I needed support.

The support team is quite quick to reply, but not everyone is helpful unfortunately, and in many cases a lot of emails, messages and back and forth were needed to get to the bottom of an issue. When I pointed out that a video call would be a quicker way to tell people "this is how it's done", I was told that it's not the way they deliver support. I had to beg our account managers for a video chat with some skilled users to show me how to do certain things that (a) were nowhere to be found on the guide, and (b) the support team wasn't able to solve.

Additionally, to find solutions, I was pointed to a forum where other users exchange tips on how they managed to solve problems - again, not really helpful as I would like to know this from Bob's team themselves since we're paying for the product, and I shouldn't rely on other users to tell me how they managed their way around a problem.
ProsCons
Support cares about my success
Quick Initial Response
Slow Resolution
Problems left unsolved
Escalation required
Need to explain problems multiple times
N/A
The last time we had an issue, an agent was able to identify the root of the problem quickly, then send detailed screenshot on how to solve it. It was still a limitation of Bob but at least we were told how to fix it without having to try ourselves!

Using Hibob

The majority of things are pretty intuitive, but the more complex things (that might be really useful) require convoluted workarounds to overcome the platform's limitations.
ProsCons
Like to use
Easy to use
Consistent
Quick to learn
Convenient
Lots to learn
  • Reports
  • Time off
  • Flows and task lists
Yes - Really well