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A CRM Your Team Will Actually USE!
September 19, 2016

A CRM Your Team Will Actually USE!

Dustin Brackett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with HubSpot CRM

Our whole agency uses HubSpot CRM and it's become a very important part of our day to day activities. We use it to manage and monitor leads, customers, and tasks throughout the whole team. It's helped us avoid letting things fall through the cracks and our follow up and prospecting process has been much improved.
  • Gmail integration is fantastic. Makes things so easy because we just send emails as normal and can log it in the HubSpot CRM.
  • Call feature is great to log phone calls.
  • Tasks help us assign and manage to dos for each lead and team member.
  • Advanced features are an extra cost
  • Improved conversion %
  • Great ROI
  • Improved time management with leads & prospects
It was impossible to get my team to consistently use Base CRM. It was a fine tool, but HubSpot's CRM is superior for our business and our team actually uses and enjoys using the CRM now.
It's a CRM that we recommend to everyone that we talk to. It's simple to use, free to get started and it's a CRM that our team actually uses. We used Base CRM in the past and paid for it, but it was like pulling teeth to get the team to use it. Now, everyone actually enjoys using the CRM.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Territory management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
8.0
Mobile access
8