HubSpot makes internal communication effortless.
October 08, 2021

HubSpot makes internal communication effortless.

Paige Nault | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is being used at Shadin Avionics as a tool to keep track of our current and past programs and customers. We have 7 HubSpot users, all of which are within our business development department. It helps by allowing our sales team to communicate and stay up to date on where our accounts are and what needs to be done next.
  • HubSpot is intuitive and very user friendly.
  • HubSpot helps to make a CRM feel custom without requiring coding.
  • HubSpot integrates well with other platforms and software.
  • HubSpot customer service is top-notch.
  • Some features, like workflows, take some time getting used to.
  • We would like to see a "Marketing Campaigns" section for high-level concepts.
  • We wish HubSpot had a way to forecast monthly payments for longer projects.
  • We have seen much better communication within our sales team.
  • Our deal tracking is much more organized which leads to easier follow-up.
  • The automation tools have saved us countless hours of sending out basic sales prospecting emails. Our sales reps now are able to spend more time talking to customers and less time making cold calls.
We have a small development team so our sales and marketing have always been pretty intertwined. It has helped, however, our marketing team to better keep track of where we are at with certain projects, sales objectives, and reporting.
When looking at overall capabilities, Salesforce and HubSpot are pretty well matched. That being said, HubSpot CRM was better priced and was rated higher in customer service and usability. Sugar CRM did not have some of the reporting functions that HubSpot CRM had and it required some IT work for customization, which we did not want.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot is well suited for both small and large companies has great features for both B2B and B2C businesses. It is a little more difficult to use when you are selling something that takes time to develop and sell (like avionics) but it still works well. It just takes some time to set up and get used to.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Quote & order management
Not Rated
Interaction tracking
9
Case management
10
Call center management
Not Rated
Help desk management
Not Rated
Lead management
8
Email marketing
8
Task management
8
Billing and invoicing management
Not Rated
Reporting
7
Forecasting
6
Pipeline visualization
8
Customizable reports
7
Custom fields
9
Custom objects
9
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8