HubSpot is the best!
December 16, 2021

HubSpot is the best!

Mark Neil Vicente | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our company uses it to manage leads and build a pipeline. New leads are also provided thru the platform.
  • Creating tasks.
  • Lead status.
  • Tasks reminders.
  • Lead pipeline.
  • Filtering views a bit confusing for newbies.
  • Adding more pinned views except to restricting it to just 5 views.
  • Increased sales output.
HubSpot is at par with the other CRMs.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Well suited for lead management. Not so friendly for newbies.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
6
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
10
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
5
Custom objects
5
API for custom integration
5
Role-based user permissions
5
Single sign-on capability
10
Social data
10
Social engagement
10
Mobile access
10

Using HubSpot CRM

ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Feel confident using
Familiar
Unnecessarily complex
  • Pinned views.
  • Filtering views.
Yes - Not much functionality for mobile version.