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HubSpot hits the spot
December 16, 2021

HubSpot hits the spot

Lou Châtelain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to follow up on leads and close deals.
  • Integration with Slack.
  • Task queues and overviews.
  • Dashboards view is nice to eyes.
  • Template email appears beautiful in HubSpot but not in the client's mailbox.
  • When creating a task it always jumps to three days later when I need it now.
  • Shorter deal cycle.
  • Follow up on leads.
You do need a moment to train how to use it, but once it's in, it's very easy and logical.
It feels easier to use. More friendly with less things to fill in and remember.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Slack, Google Slides, Microsoft To Do (formerly Wunderlist)
It is well suited for following up on the sales funnel and execution of sales (sequencing emails and calls for example). It is less suited for the follow-up of tickets or to handle a chat.

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Quote & order management
2
Interaction tracking
8
Customer Service & Support ()
Not Rated
9.0
Lead management
9
7.0
Task management
7
6.3
Forecasting
6
Pipeline visualization
6
Customizable reports
7
Customization ()
Not Rated
Security ()
Not Rated
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated