AE review of HB
January 25, 2022

AE review of HB

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

For deal management and outbound prospecting. All our customer and potential customer data are stored here and managed from here.
  • Makes sure all data points are linked.
  • Auto fills many fields.
  • The notes section is too basic. You can't really create a template for all deals to enter useful info such as their needs, requirements, timeline, etc. It is just a simple text bloc. It would be nice to have a template across all deals to fill in sales info like why they came to us, why they need our tool, the context of their situation, etc.
  • Saves time doing this in Excel
I used Salesforce in the past, it is antiquated and heavy. This is light and modern.
I did before. HB is lighter and modern. Everyone can use it and doesn't really require a sales ops person.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Great for report building, moving deals from stages, and automatically entering info based on URLs and LinkedIn profiles. Not so great if you need to enter lots of deal-related data that AEs normally use to summarise a deal.

HubSpot CRM Feature Ratings

Customer data management / contact management
10
Workflow management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
4
Case management
10
Call center management
Not Rated
Help desk management
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Billing and invoicing management
Not Rated
Reporting
9
Forecasting
Not Rated
Pipeline visualization
9
Customizable reports
9
Custom fields
1
Custom objects
1
API for custom integration
1
Role-based user permissions
8
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated