Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use it to keep track of my sales accounts and most importantly creating tasks to keep up with people. It does a great job of allowing me to be persistent and keep reaching out to potential customers. It addresses the common problem of forgetting to reach back out to customers.

Pros and Cons

Tasks
JustCall Integration
Workflow

Glitches with some phone numbers
Permissions
Reporting

Return on Investment

Consistent outreach
Specific noting intake
Visibility for team

Usability

I have only used Salesfore and JazzHR and HubSpot has been my favorite. It’s very easy to navigate and although not perfect, pretty easy to use. I haven’t had to contact support yet which is unusual and a good sign. There are some glitches that pop up sometimes, but overall it is pretty easy to use.

Alternatives Considered

Salesforce CMS and JazzHR

HubSpot is more robust than the others and more easy to navigate. The ability to easily integrate is also a big step up from the others. Although I haven’t used all the features, HubSpot has more overall features as well. Although I didn’t choose HubSpot, I would moving forward because sales workflow is easy.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

I think it is perfect for any company that is heavily dependent on outreach and sales which is every company. It’s great for sales people that are in charge of generating revenue through potential customers. It is less suited for marketing specific people as I haven’t seen very many helpful integrations.

HubSpot Review

Overall Satisfaction with HubSpot CRM