HubSpot Review
January 26, 2022

HubSpot Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to keep track of my sales accounts and most importantly creating tasks to keep up with people. It does a great job of allowing me to be persistent and keep reaching out to potential customers. It addresses the common problem of forgetting to reach back out to customers.

Pros

  • Tasks
  • JustCall Integration
  • Workflow

Cons

  • Glitches with some phone numbers
  • Permissions
  • Reporting
  • Consistent outreach
  • Specific noting intake
  • Visibility for team
I have only used Salesfore and JazzHR and HubSpot has been my favorite. It’s very easy to navigate and although not perfect, pretty easy to use. I haven’t had to contact support yet which is unusual and a good sign. There are some glitches that pop up sometimes, but overall it is pretty easy to use.
Amongst the sales team it has allowed us to be on the same page and keep on the same page. With the tagging feature and built in email function, we can share updates and info on our potential customers and clients with others on the sales team. I would say it’s not as robust between the sales and mattering team though, as we don’t leverage marketing features on HubSpot
HubSpot is more robust than the others and more easy to navigate. The ability to easily integrate is also a big step up from the others. Although I haven’t used all the features, HubSpot has more overall features as well. Although I didn’t choose HubSpot, I would moving forward because sales workflow is easy.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I think it is perfect for any company that is heavily dependent on outreach and sales which is every company. It’s great for sales people that are in charge of generating revenue through potential customers. It is less suited for marketing specific people as I haven’t seen very many helpful integrations.

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
9
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
9
Interaction tracking
10
6.0
Case management
8
Call center management
5
Help desk management
5
4.0
Lead management
4
Email marketing
4
5.3
Task management
9
Billing and invoicing management
5
Reporting
2
2.7
Forecasting
3
Pipeline visualization
4
Customizable reports
1
4.7
Custom fields
4
Custom objects
5
API for custom integration
5
2.0
Role-based user permissions
2
Single sign-on capability
Not Rated
1.0
Social data
1
Social engagement
1
6.5
Marketing automation
8
Compensation management
5
2.0
Mobile access
2

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