A powerful email marketing and inbound sales toolkit
May 23, 2022

A powerful email marketing and inbound sales toolkit

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot allows us to contact & track hundreds of emails every day, personalizing content and targeting our email marketing. Communications are pertinent and timely. Detailed logs are kept on every customer and company, minimizing the risk of spamming and miscommunication. CRM doubles as a handy organization tool, maximizing efficiency with its tasks system.
  • Tasks
  • KPI tracking
  • Email suggestions
  • Support & community
  • Occasional lags
  • Occasional doubling of profiles
  • Navigation could be smoother
  • Increased lead qualification
  • Revenue growth
  • Suggested contacts sometimes time costly
Overall easier navigation and better interface compared to Salesforce Better suited for email marketing with suggestions, personalization tokens, easily generated templates and sequences
Out of scope of my expertise

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Well suited for general B2B communications and business dealings Well suited for inbound sales and generating sales among current free users Well suited for the Gmail suite users with the add-on, maintaining efficiency across both platforms Less appropriate for quick communication on the personal level (better to use alternative channels like LinkedIn)

HubSpot CRM Feature Ratings

Customer data management / contact management
6
Workflow management
7
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
6
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
8
Email marketing
9
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
7
Pipeline visualization
7
Customizable reports
Not Rated
Custom fields
9
Custom objects
7
API for custom integration
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated